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Creation of a top-notch customer-oriented Order & Return System for Home Machine Brand

Overview

Our client an honor winning Singapore-based home machine brand chose to put resources into development. Their current request the executives’ framework was perplexing and obsolete. They required a new and high-level answer to supplant it. The client required a responsive request to the executive’s interface as well as a responsive dashboard to smooth out the whole interaction. They were searching for an innovation accomplice to change their legacy framework to a cutting-edge symbol. Dashboard Experts India has the right aptitude in eCommerce business improvement and related arrangements.

Industry

Entertainment

Services

Performance Tracking

Our Process

Our eCommerce business group made a straightforward, productive, and responsive order regulation system. The group embraced the most recent industry patterns and advances to reform the legacy stage. The presence of a new request management system has further developed convenience. Sales groups have total access to request data straightforwardly from the platform. The arrangement has progressed search and sorting alongside an easy-to-understand interface. It can follow returns and is a single spot to screen requests. Also, clients are upheld with customized Online eCommerce business journeys since information for their orders is shared in their records.

1
Product management

Fabricate a powerful product regulation management system supporting simple segregation, upgradation, and expansion of the most recent items with point-by-point particulars and delivery details.

2
eCommerce Incorporation

Executed APIs to consistently associate the Request and Return system with the current platform, guaranteeing quick updates on item accessibility, and budget status.

3
Order Processed Automation

Then, we added an automated request-handling work process that aided in checking payment details, oversaw stock levels, and produced invoices continuously.

4
Easy to understand Return

An easy-to-understand return was added where clients could without much of a hassle start returns, determine reasons, track the situation with their returns, and get refund updates automatically. 

The Problem

Our Singapore based client dealt with an outdated and complicated order management system. A responsive dashboard was designed to improve their workflow efficiency and replace their current system.

Our Role

  • Product Management
  • Ecommerce Integration
  • Automated Order Processing
  • User-Friendly Return

Project Challenges

1. Instant Analytics

The genuine drawback was to develop a system that gives continuous analytics and reporting, permitting clients to follow the performance of recovery and build effective tactics.

2. Security Concerns

Addressing security challenges connected with the capacity and sharing of confidential client data during the recovery process to ensure the safeguarding of the data.

Results

We began with a Minimum Viable Product (MVP) in 90 days. Then, at that point, we burned through two additional months to develop the entire platform and back it. With the improvement of a new stage, our client saved money on the current foundation, licensing & support, and complete maintenance. Because of our specialists, the client extended their digital presence to offer better types of assistance for their end clients. Their inner groups can without much of a stress oversee requests and return processes for upgraded business execution.

Smoothed out Tasks

The Request and Return system helped the client to streamline request handling, lower manual mistakes, and work on the productivity of business activities.

Upgraded Consumer loyalty

The user-friendly return process and timely help improve consumer loyalty by giving a straightforward and seamless insight

Quicker Return procedure

The Automation Feature assisted the client with accelerating the return interaction for process returns permitting moment discounts or replacements with the least burden.